Michael's Tip of the Week 4/21/2014:
If you reach a customer who is too busy to take the survey, thank them for their time and politely ask them to call their agency if they have any questions or concerns. Submit the survey using “reached customer” and note that the customer was unable to complete the survey along with the reason. If the customer asks to be called back at a certain time, enter "customer would like to be called back at ..." survey and submit it for the agents real-time review. Let the customer know that you do not have access to the agent’s schedule, but that you will note it for the agent to follow up with them at a later time. A large reason our clients select our service over other is the freedom we provide them in following up with their customer. We do not lock their customers into appointments. We want to be as general as possible when the customer will be contacted. If you have any questions please let us know. Your quality is the service we provide. Have a great week! -Michael
H2insight's MISSION STATEMENT:
To obtain & deliver valuable customer information in a way that enhances our clients' relationships, promotes loyalty & improves their performance. To use Christian values to earn our clients' and fellow team members' trust and respect through relationships, value & performance.
We will be the most trusted & valued client resource and employer empowering God's business where the people and the clients reach their greatest potential.
Honesty & Integrity
Quality & Excellence
For the businesses and people we come in contact with each day to be better off for knowing us? Ask ourselves: Did we add or subtract from those we touched today?
Copyright 2014 H2insight, Inc.